Refund policy
At ZAVUREL™, your satisfaction means everything to us.
We stand behind the quality of every product we create and want you to enjoy a truly radiant experience — every time.
60-Day Satisfaction Guarantee
If you're not in love with your ZAVUREL™ purchase within 60 days of receiving it, simply reach out to us at hello@zavurel.com.
We want you to feel confident trying ZAVUREL™, so if it’s not right for you, we’ll provide a refund to your original payment method—no complicated forms, no pressure.
Our customer care team is here to support you and make things right, ensuring every customer has a fair and positive experience.
(Please note: due to international logistics and hygiene standards, all returns must be pre-approved by our support team before shipping.)
Return Eligibility
To ensure smooth processing and fairness, please note:
- A return request must be made within 14 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Customers are responsible for return shipping costs, including customs clearance if applicable.
- Returns sent without prior authorization will not be accepted.
- Refunds or replacements will be processed only after inspection of the returned item at our warehouse.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@zavurel.com with your order number and clear photos or videos.
Once verified, we’ll arrange a free replacement or refund — whichever is most appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund once opened or used:
- Oral care products (including toothpaste and mouth accessories)
- Personal hygiene and beauty tools
Exceptions may apply if the product is found to be defective upon arrival.
Refund Processing Time
Once your return is received and approved, we’ll process your refund within 3–7 business days.
The refund will be applied to your original payment method. Please allow additional time for your bank or credit card provider to post the refund.
Late or Missing Refunds (if applicable)
If you haven’t received your refund after 10 business days:
- Check your bank or credit card account again.
- Contact your bank or card provider — it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at hello@zavurel.com.
Important Notes
- All returns must be authorized and tracked before sending.
- Unauthorized, unpaid, or untracked parcels will not be accepted by our warehouse.
- ZAVUREL™ reserves the right to refuse returns that do not meet our conditions.
- We do not refund orders that are still in transit, delayed due to customs, or unclaimed by the recipient.
Need Help?
Our support team is always here to help you.
📩 Email: hello@zavurel.com
🕐 Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT+8)